Last Updated: 1/1/2024

At Xprint, we pride ourselves on the quality and uniqueness of our 3D printed gadgets. We understand that there may be times when you need to return a product you have purchased from us. Our Returns Policy is designed to assist you with your return.

Returnable Items

Items can be returned within 7 days of the receipt of your order. To be eligible for a return, your item must be:

Unused and in the same condition that you received it.

In the original packaging with all the tags intact.

Accompanied by a receipt or proof of purchase.

Non-Returnable Items

Please note that due to the nature of our products, certain items cannot be returned. These include:

• Customized or personalized 3D printed gadgets.
• Sale items or products purchased during a promotional event.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Process for Returns

Contact Us: Before sending the item back, please contact us at [email protected].
We will provide you with instructions on where to send the returned items.

Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Inspection: Upon receipt of the returned item, we will inspect it and notify you of the approval or rejection of your refund.

Refund: If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to the address provided after our communication.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

Questions

If you have any questions about our Returns Policy, please contact us at [email protected].